Crosstoner® Limited Warranty Policy

Effective Date: 09/01/2025

Product Covered: Crosstoner® Strength Training Device, Included Resistance Bands, and Accessories

Warranty Provider: Crosstoner, LLC ("we," "our," "us")

1. Limited Warranty Coverage

Crosstoner, LLC warrants to the original purchaser that the Crosstoner device and included components ("Product"), when used under normal consumer conditions and in accordance with all instructions and safety guidelines, will be free from defects in materials and workmanship for the applicable warranty periods described below.

This warranty applies only to Products purchased directly from Crosstoner, LLC or from an authorized reseller. Proof of purchase may be required to validate any warranty claim.

2. Warranty Periods

Standard Crosstoner Device (non-band structural components)
The main device, including the arms, body, pivot components, and non-elastic structural parts, is covered for 12 months from the date of original retail purchase against defects in materials and workmanship.

Resistance Bands
The included resistance bands are covered for 12 months from the date of original retail purchase against defects in materials and workmanship. Due to the nature of elastic materials, normal wear and tear is not considered a defect and is not covered by this warranty.

Accessories (non-structural components)
Handles/grips, pins, caps, and other non-structural accessories included with the Product are covered for 12 months from the date of original retail purchase against defects in materials and workmanship.

3. What Is Covered

Subject to the terms of this policy, this limited warranty covers:

– Defects in materials or workmanship present at the time of delivery.
– Structural failure of device components under normal, intended use as described in the user manual.
– Resistance bands or accessories that exhibit a manufacturing defect within the applicable warranty period.

If a covered defect is verified, Crosstoner, LLC will, at its sole option:

– Repair the defective part;
– Replace the defective part with a new or refurbished part;
– Replace the Product with a new or refurbished Product of equal or greater value; or
– Provide a store credit or refund in an amount not to exceed the original purchase price (refunds are typically only available within the return window stated in our separate Return Policy).

4. What Is Not Covered

This limited warranty does not cover any damage, defect, or condition resulting from:

– Misuse, abuse, or use inconsistent with the instructions, warnings, or safety guidelines in the user manual.
– Use of the Product beyond its intended purpose or rated resistance levels.
– Normal wear and tear, including gradual loss of resistance, softening, or cosmetic changes in bands, grips, or surfaces.
– Punctures, cuts, abrasions, burns, or damage caused by sharp objects, rough surfaces, or improper storage.
– Modification, alteration, disassembly, or repair by anyone other than Crosstoner, LLC or an authorized service provider.
– Exposure to extreme temperatures, chemicals, solvents, excessive moisture, or direct prolonged sunlight that affects materials.
– Damage caused by drops, impacts, crushing, or other accidental damage not attributable to a manufacturing defect.
– Use in a commercial, professional, or institutional environment unless explicitly labeled and sold for that use.
– Use with non-Crosstoner bands or third-party components, or any combination that alters the original design or intended use.
– Loss, theft, or any damage occurring during shipping to us that is not arranged by Crosstoner, LLC.

5. Resistance Band Specific Notice

Resistance bands are made from elastic materials that will gradually wear and change characteristics over time under normal use. It is expected that:

– Resistance bands will stretch, soften, and show signs of cosmetic wear with regular use.
– Minor variations in resistance between bands, even within the same resistance level, are normal and not considered a defect.
– Bands may eventually need replacement after extended use, even within the warranty period, when wear is consistent with normal use rather than a manufacturing defect.

This limited warranty on resistance bands covers only defects in materials and workmanship that appear under normal, intended use within 12 months of the original purchase date. It does not cover normal wear and tear, over-stretching, cuts, punctures, or damage caused by misuse or improper storage.

6. Warranty Claim Process

To initiate a warranty claim, please follow these steps:

1. Contact our support team at support@crosstoner.com and provide:
– Your full name and contact information.
– Proof of purchase (order number, receipt, or confirmation email).
– A detailed description of the issue and how it occurred.
– Clear photos or video showing the defect or area of concern.

2. Our team will review your request and respond with next steps, which may include additional questions, troubleshooting suggestions, or instructions to return the Product or component for inspection.

3. Do not ship any Product to us unless you have received a return authorization and instructions. Items shipped without authorization may be refused or returned at your expense.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Crosstoner, LLC's total liability for any claim arising out of or relating to the Product, whether based in contract, tort, or otherwise, is limited to the original purchase price paid by the customer for that Product.

Crosstoner, LLC shall not be liable for:

– Any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, loss of use, or loss of opportunity, even if advised of the possibility of such damages.
– Any personal injury, property damage, or other loss resulting from misuse of the Product, use contrary to instructions or warnings, or alteration of the Product.

8. Exclusions and Implied Warranties

Except as expressly provided in this limited warranty, Crosstoner, LLC disclaims all other warranties, whether express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.

To the extent that any implied warranty cannot be disclaimed under applicable law, such implied warranty is limited in duration to the applicable express warranty period stated above.

9. State Law Rights

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on the duration of implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

10. Contact Information

If you have any questions about this warranty or need assistance with a warranty claim, please contact:

Crosstoner, LLC
Email: support@crosstoner.com
Website: www.crosstoner.com