Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience. We may also collect optional information like your height, weight, age, and gender for workout personalization.

When do we collect information?

We collect information when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use Live Chat, open a Support Ticket, or enter information on our site.

How do we use your information?
  • To personalize your experience and deliver relevant content and product offerings.
  • To improve our website and better serve you.
  • To respond to customer service requests.
  • To administer a contest, promotion, survey, or feature.
  • To quickly process transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up after correspondence (live chat, email, or phone inquiries).
How do we protect your information?

Our website is regularly scanned for security holes and known vulnerabilities. Your personal information is stored behind secured networks and accessible only by authorized personnel. All sensitive/credit information is encrypted via SSL. Transactions are processed through a gateway provider and are not stored on our servers.

Do we use ‘cookies’?

Yes. Cookies help us:

  • Remember and process items in the shopping cart.
  • Understand and save user preferences for future visits.
  • Compile aggregate data about site traffic and interactions to improve future experiences and tools.

You can set your browser to warn you each time a cookie is being sent or to turn off all cookies. If disabled, some site features may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.

Third-party links

Occasionally, we may include or offer third-party products or services. These sites have separate and independent privacy policies. We are not responsible for the content and activities of these sites.

Google

Google’s advertising requirements are summarized in their Advertising Principles: https://support.google.com/adwordspolicy/answer/1316548

We use Google AdSense Advertising on our website.

Google uses cookies (e.g., the DART cookie) to serve ads based on previous visits to our site and others. Users may opt-out via the Google Ad and Content Network privacy policy.

We have implemented:
  • Google Analytics cookies
  • DoubleClick cookies
  • Other third-party identifiers
Opting out:

You can set preferences for how Google advertises to you using the Google Ad Settings page, or opt out using:

  • Opt-out Preferences
  • Network Advertising Initiative Opt Out page
  • Google Analytics Opt Out Browser add-on
California Online Privacy Protection Act

CalOPPA requires commercial websites and online services to post a privacy policy. This applies to any website collecting PII from California consumers.

According to CalOPPA, we agree to:

  • Allow users to visit our site anonymously.
  • Post our Privacy Policy on our homepage or the first significant page after entering the site.
  • Include the word “Privacy” in our policy link.

You will be notified of Privacy Policy changes:

  • On our Privacy Policy Page

You can change your personal information:

  • By emailing us
How does our site handle Do Not Track signals?

We do not honor Do Not Track signals at this time.

Fitness Profile Data

When you create or edit a fitness profile in the Crosstoner app, you may provide height, weight, age, and gender. We use this information to:

  • Personalize your workout recommendations.
  • Analyze anonymized usage trends to improve the app.

This data is never sold or shared with third parties. You can review or delete it via your profile or by contacting support@crosstoner.com.

Does our site allow third-party behavioral tracking?

Yes, we allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

We do not market to children under 13 and do not knowingly collect PII from them.

Fair Information Practices

In the event of a data breach, we will notify users via email within 7 business days.

We also support the Individual Redress Principle, allowing individuals to pursue legally enforceable rights against data processors.

CAN-SPAM Act

We collect your email address to:

  • Process orders and send updates.
  • Send product or service info.
  • Send marketing emails after a transaction.

To comply with CAN-SPAM, we agree to:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in a reasonable way.
  • Include our physical address.
  • Monitor third-party email services for compliance.
  • Honor unsubscribe requests promptly.
  • Allow users to unsubscribe via a link at the bottom of each email.

If you would like to unsubscribe, follow the link at the bottom of any email.

Contacting Us

If you have questions about this policy, contact us at:

support@crosstoner.com
800-825-2575

Last Edited on 2025-10-07